No Return Policy


Last updated: [Date]

At Saphie Italy ("we," "us," or "our"), we take great pride in offering high-quality, handmade bags crafted with care and attention to detail. Due to the handmade nature of our products, we operate a strict No Return Policy. Please read this policy carefully before making a purchase.

1. No Returns, Refunds, or Exchanges

  • All sales are final. We do not accept returns, exchanges, or provide refunds for any reason, including a change of mind or buyer’s remorse.

  • Each product is individually handmade, and slight variations in colour, texture, or size may occur. These variations do not constitute defects and are not grounds for a return.

2. Defective or Incorrect Items

While we do not accept returns, we are committed to ensuring customer satisfaction. If you receive a defective or incorrect item, please follow these steps:

  • Contact us within 7 days of receiving your order at [Your Contact Email] with a clear description of the issue and photographic evidence.

  • If the defect or error is confirmed, we will assess whether a suitable resolution, such as a replacement or partial refund, can be provided at our discretion.

3. UK Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015. Under UK law, customers are entitled to a refund, repair, or replacement if a product is faulty, not as described, or unfit for purpose. If you believe your order falls under these legal protections, please contact us for further assistance.

4. Order Cancellations

  • Once an order has been placed, it cannot be cancelled as our handmade products are often crafted to order.

  • If an order is still in processing and has not been shipped, you may contact us to see if adjustments can be made. However, this is not guaranteed.

5. Responsibility for Shipping Costs

  • If an item is deemed defective and a return is approved, we may cover the return shipping costs at our discretion.

  • We are not responsible for lost or stolen packages once they have been dispatched. Please ensure that your shipping details are accurate before placing an order.

6. Contact Information

If you have any questions about our No Return Policy, please contact us at:

SAPHIE ITALY